Website chat and channel-driven flows
Define the questions the assistant should handle and the channels it should support. Keep the first release focused on a clear intake or support task with an understandable next step.
Artificial Intelligence · Playbook
Conversational AI & support agents
Chat and SMS assistants that stay structured, grounded, and useful for intake, support, and internal ops.
On this page
- Website chat and channel-driven flows
- Conversation state and escalation paths
- Actions that trigger real backend workflows
Conversation state and escalation paths
Carry relevant context through the conversation and into a human handoff. Specify when the assistant should ask for clarification, stop, or route the request to an operator.
Actions that trigger real backend workflows
Connect approved actions to the existing application layer. Validate inputs and permissions before creating a record or changing a workflow, and return a clear result to the user.
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