FAQ and intent handling
Start with the recurring questions your team already answers. Agree on approved information, supported languages, and how the flow handles an unclear request.
Automation · Playbook
WhatsApp automation & AI inbox
AI-assisted replies, qualification, and handoff on the channel customers already use.
On this page
- FAQ and intent handling
- Lead capture and human escalation
- Media ingest and channel adapters when needed
Lead capture and human escalation
Collect the information an operator needs to follow up and make escalation explicit. Keep the conversation context attached so customers do not have to repeat themselves.
Media ingest and channel adapters when needed
Scope attachments and additional channels around a specific operational need. Define supported formats, processing states, and a fallback when incoming media cannot be understood.
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